Hassle-free delivery
We believe delivery should be quick, easy and hassle-free. So we carefully select our courier services, and expect your order to be efficiently delivered to you in first-class condition.
And if you changed your mind, it’s easy to return items too!
UK Mainland — delivery charges
Standard Delivery is £1.99
Our standard delivery service gets your order to you in 1-2 working days — and over 60% do get there next day.
Dispatched: Next Working Day. Live parcel tracking available on most orders.
Ordering for the weekend?
Orders placed after 3pm on Thursday will be delivered on the following Monday.
UK Highlands & Islands and the Channel Isles — delivery charges
Delivery surcharges are automatically generated by our website, dependent upon to UK postcode you want us to ship to.
| Scottish Highlands & Islands | Northern Ireland and Isle of Wight | Isle of Man and Isles of Scilly | Channel Islands | |
|---|---|---|---|---|
| Orders up to 5kg | £1.99 | £1.99 | £1.99 | £1.99 |
| 5-29kg | £1.99 | £4.99 | £12.99 | £12.99 |
| 30kg-50kg | £1.99 | £19.99 | £19.99 | £19.99 |
| 50kg+ | £1.99 | £19.99 | £60.00 | Not Available |
Dispatched: Next Working Day. Live parcel tracking available on all orders.
European and Worldwide destinations
We regularly ship goods to Europe and further afield. Our website should automatically calculate shipping based upon the country we’re delivering your items to and the total order weight. Shipping usually takes 5 to 7 working days within Europe, and up to 10 days outside of Europe. Contact us to track your order.
So, your order’s on the way…
- We’ll send you an email to confirm when we ship your items. There’ll be a link in the email to enable you to track your order.
- Most medium and large-sized orders require a signature upon delivery. If you know you won’t be at home, why not consider arranging delivery to your work or a friends address?
- Check the packaging for damage and make a note of this when signing. Please only sign as received in good condition if that is actually the case. If the goods have obviously been damaged in transit, please refuse delivery and call us
- If you’re out when the courier arrives, they will leave a calling card. Please contact the courier directly to arrange a convenient time for re-delivery. If they’re still not able to deliver on the third attempt, they may request you collect the order from their depot. Subsequent delivery attempts ma require additional payment by the customer.
Busy ordering periods (April to July, and December)
We make every effort to deliver your purchase within the specified times. During busy periods, stock levels deplete rapidly and the delivery services are pushed to capacity. To avoid disappointment, please order you goods as early as possible.
Temporarily out of stock
If any problems are encountered, we’ll notify you as soon as possible. If you’re not happy with the options we suggest, we’ll offer you a full refund. No quibble.
Changed your mind? We’ve made returns easy
Wrong size? Wrong colour? Complete the Returns Form to ensure we refund your order as quickly as possible. Our convenient returns service provided by Collect+ means you can return your smaller items (like wellies) for a fixed cost of £3.99. It’s easier and cheaper than queueing at the Post Office!
